Shipping Policy
Delivery Information
Our warehouse operates daily to ensure prompt order processing. Please note the following:
- Orders placed after 3:00 pm on Fridays will be dispatched on the following Monday.
- Orders processed over the weekend will also be shipped on Monday.
Free Delivery
We offer the Royal Mail 48 Hour Tracked Shipping service for all orders, including those over £30 which qualify for free UK delivery. This service includes:
- Delivery within 2–4 working days.
- Fully trackable shipments up to the delivery point.
- Deliveries made on weekdays and Saturdays.
- Same-day dispatch for orders placed by 3:00 pm, Monday to Friday (excluding Bank Holidays).
International Delivery
At this time, we do not offer international shipping services.
Additional Information
- Customs and Seizures: We are not responsible for goods seized by customs or any additional fees incurred. Once items leave the UK postal system, they are the customer’s responsibility.
- Shipping Fees: Shipping costs cover handling, packing, and postage. To minimize charges, we suggest grouping all items into one order. Separate orders cannot be combined and will incur additional shipping fees.
- E-liquids: If your e-liquid is damaged or leaks during transit, contact us within 3 working days for assistance. For safety, do not use a compromised liquid vessel.
If you have any further shipping inquiries, feel free to contact our customer service team at sales@prefilledpodvapes.co.uk.